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Coffee House Manager

 

JOB ROLE

We are currently recruiting for a Coffee House Manager to join our company in this exciting time at Circus West, the first phase at the Battersea Power Station Development.

MAIN RESPONSIBILITIES

  • Provide and be the role model for outstanding customer experience
  • Share creativity, passion, enthusiasm and knowledge across business
  • Engage with all customers and consistently provide excellent customer service across all stations of the cafe
  • Responsible for the effective running of the cafe and ensuring that the team delivers an excellent customer experience and supports company’s core values
  • Recruit, train, motivate, develop and assess talent to meet business needs
  • Input all actual hours onto the CWP on-line rota system to meet payroll deadlines 
  • Be pro-active in your leadership and develop strong working relationships with your team and create an inspiring environment for them to grow and develop their skills
  • Manage compliance with all company policies (including but not limited to health and safety and hygiene review and record keeping)
  • Identify and resolve operational matters arising in running of the café
  • Drive productivity and profitability by identifying opportunities to streamline processes and reduce waste
  • Reconcile delivery notes to supplier invoices and manage discrepancies
  • Building strong network through specialty coffee industry and within local community
  • Monitoring developing trends within the specialty coffee industry to identify and develop new products and services
  • Manage stock control systems and order in line with café needs
  • Other related activity as directed from time to time by your line manager

PERSONAL STYLE

As a Coffee House Manager, you will need to:

  • Have a vibrant, enthusiastic and engaging approach with a passion about customer service, product quality and the specialty coffee industry.
  • Take initiative and drive to learn and develop new skills.
  • Have attention to detail.
  • Enjoy working as part of a team
  • Be open and approachable

KEY SKILL REQUIREMENTS

  • You will need to have excellent communication skills
  • Ability to work well and provide excellent service in fast paced environment
  • Skilled CoffeeWorks Barista
  • Impeccable organisational, time management and planning skills to work effectively in fast paced environment under pressure
  • Strong natural leadership skills to motivate and develop team
  • Ability to build successful relationships
  • Ability to innovate and solve problems quickly

 

 

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