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Lounge Host

Purpose of role

Circus West, the first phase of the Battersea Power Station development, will start to welcome residents to their new homes later this year. Residents will have access to a range of facilities and services including a resident's lounge. It is our intention that every team member delivers a service that exceeds the residents' expectations. The team will aim to surprise and delight at every opportunity and constantly find ways to go the extra mile for our residents and their guests. 

Key responsibilities include: 

  • To ensure the lounge area operates to client requirements by providing excellent service
  • To oversee the presentation & service at the location.
  • To ensure that all time constraints are met each and every time.
  • To ensure that the customer receives the highest possible standard of hospitality.
  • To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
  • To be customer focused at all times, by being visible during service periods, approachable and quick to exceed expectations in fulfilling customer needs.
  • To ensure all food is presented and served in line with company standards.
  • To co-operate with all team members and undertake duties in the lounge areas as requested to ensure an efficient and effective service is delivered at all times.
  • To adhere to the company’s Hygiene, Health and Safety and Environmental policies and procedures at all times.
  • To rigorously follow the unit cleaning schedules.
  • To attend all location management meetings as required.
  • To act as a positive ambassador for the business.

Person specification

  • To co-operate with all team members and undertake duties in the lounge areas as requested to ensure an efficient and effective service is delivered at all times.
  • To treat your team members at location as you would expect to be treated.

 

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