Main Purpose of the Role:
The Colour Specialist’s main responsibility is to drive colour sales instore through training and increase team skill levels and confidence in selling our colour options.

They must aim to deliver:
• Our Brand Vision and Mission by living our values and behaviours.
• A ‘Customer first’ experience in Colour that is consistent throughout the portfolio.
• A fully compliant store, adhering to all company processes and policies

Main Responsibilities:

Education:
• Responsible for training the team to company standard, including the colour aspect of New Starter Induction for all new starters
• Schedule Colour training around business needs, logging each training session and attendees
• Observe and support the team on the spot with customers taking the opportunity to build confidence and knowledge, whilst ensuring a Customer First experience is given
• Passionate about maintaining own up to date product knowledge and sharing with the team
• Attend regular training and meetings with Colour Trainer to ensure that up-to-date with company standards and processes
• Deliver unbiased customer advice through exceptional product knowledge

Customer First:
• Deliver unbiased customer advice through exceptional product knowledge
• Delivers a ‘customer first’ experience exceeding customer expectations
• Work as one team to ensure a ‘customer first’ experience is delivered consistently KPI’s
• Exceed sales targets and deliver LFL growth along with ATV, AUS and conversion
• Exceeds the company acquisition target for N.dulge We Are One Team
• Communicates clearly and concisely with their store team
• Confidently communicates with external business partners, store visitors
• Fully embraces the team effort and takes pride in achieving a common goal
• Open and supportive of other ideas and opinions creating an inclusive, welcoming, and approachable store environment

Operations:
• Follows all stock handling policies to ensure stock accuracy and minimise stock loss
• Understands and adheres to all Company loss prevention practices

Qualities:
• Highly skilled artistry
• Ability to evaluate skill level
• Confident and engaging
• Strong selling skills
• Excellent communicator, collaborator, and team player
• Passionate about make-up and ability to deliver a ‘customer first’ experience
• Enthusiastic to share knowledge and to support colleagues
• Strong prioritising and organisational skills
• Leads by example