Battersea Academy for Skills & Employment

IV & Wellness Nurse - Biowell Health London Battersea Power Station

Battersea Power Station, London, United Kingdom
Full Time
Healthcare
Experienced
BIOWELL HEALTH are recruiting an IV & Wellness Nurse

JOB TITLE:                               IV & Wellness Nurse
REPORTING TO:                      General Manager
RESPONSIBLE FOR:               IV and Blood Testing Services
MAIN PURPOSE:                     To deliver exceptional customer service and be responsible for IV and wellness delivery on site.
SALARY: £42K
HOURS: 40 hours per week (Sunday closed)
LOCATION: London Battersea Power Station

MAIN DUTIES & RESPONSIBILITIES
  • Administer IV Drip Therapy and Intramuscular Injections offering the full menu as defined by company offerings.
  • Educate customers on the benefits of IV & IM and the ingredients contained.
  • Take blood samples and manage blood marker testing process, delivering customer analysis and advice to support health & wellness plans.
  • Facilitate other core services including Hyperbaric Oxygen Therapy (HBOT), Intermittent hypoxic–hyperoxic training (IHHT), Cryotherapy, Photobiomodulation Therapy (Red Light Therapy) & Compression Therapy.
  • Inventory & supply management.
  • Promote membership and other services.
  • Work with and inspire all team members to meet and exceed expectations whilst delivering exceptional customer service.
  • Support the company in delivery of company vison and strategy.
  • Work with the local Biowell ecosystem including website, app and booking systems.
  • Develop and maintain market knowledge and training to deliver services reflective of market demands and legislation.
  • Communicate pro-actively and professionally at all times ensuring customers, employees and owners have knowledge as is required.

SPECIFIC DUTIES
People
  • To be an excellent team member being motivated whilst supporting all colleagues to maximise productivity and deliver goals and expectations.
  • Be flexible and have an empathetic approach to scheduling and business demands.
  • To support the company culture and enable a fun working environment.
Customer
  • Deliver the very best customer experiences, supporting customer retention and NPS (Net Promoter Scores) targets.
  • Be passionate and professional with all customer dealings.
  • Support customer objectives and flex approach to every individual.

Clinical & Medical Operations
  • Assess patient's holistic needs and plan appropriate treatment plans to maximise results.
  • Adhere to all professional standards and legislation regarding the services provided.
  • Maintain exceptional standards of cleanliness and clinical delivery.
  • Ensure all required documentation is completed and recorded.
  • Receive training and meet required standards following.
General Operations
  • To deliver all operational standards and focusing on continuous improvement and operational excellence.
  • Continually seek ways to maximise profitability and deliver operational efficiencies.
  • Ensure adherence to the highest health and safety and company standards.
  • Manage, where required, outsourced service suppliers and partners.
  • Operate excellent inventory management.
  • Ensure all customer service challenges are dealt with expediently and to positive conclusions.
  • Be flexible with personal schedule to meet business needs and manage resources to meet business demand.
  • Maintain all premises to have a clean and attractive environment for customers and employees, ensuring security protocols are adhered to.
Sales & Marketing
  • Optimise revenue and promote services and memberships.
  • Support business performance targets and upsell wherever possible.
  • Communicate creatively and regularly with current and future customers. Support social media channels whilst adhering to brand standards.
Brand
  • Promote the company internally and externally, building relationship with key stakeholders and partners.
  • Support and align with company vision and missions, supporting brand and company strategies.
  • Live the company values and promote brand standards as an ambassador.
  • Drive service excellence across the business including brand integrity and brand standards.
Risk & Legislation
  • Ensure compliance with all legislation relevant to business operations.
  • Minimise risks and resolve all problems expediently and without further risk.
  • Prioritise customer and employee safety at all times.
Maintain all equipment in line with manufacturer guidelines and service schedules.

PERSON SPECIFICATION
  • Honest with a strong moral compass and business integrity.
  • Passion for health & well-being with a demonstrable personal approach to healthy living.
  • Customer centric with the ability to communicate to all demographics.
  • To have commitment, determination, enthusiasm and the ability to cope well under pressure.
  • Confident and persuasive presentation and verbal communication skills, with ability to influence.
  • The ability to inspire and motivate teams and customers alike.
  • Commercially aware being a natural salesperson with a mindset to capitalise on opportunities.
  • Through empowerment, to be able to work pro-actively and on own initiative to drive performance in all areas.
  • Driven with the desire to develop and grow personally and professionally.
  • Emotionally intelligent with strong empathy.
  • Commercially astute, forward thinker that brings added value to the team, with innovative ideas that could further enhance the businesses’ commercial opportunities.
  • Fun and out-going – thrives in supporting others.
  • Comfortable with managing multiple workloads and morphing priorities.
REQUIRED SKILLS
  • Highly skilled at intravenous cannulation, IV-line management and general phlebotomy.
  • Team centric with the ability to lead by example.
  • Entrepreneurial approach to business.
  • Excellent interpersonal skills with a strong level of written and verbal communication.
  • Tech-savvy with the ability to work with a variety of software platforms and social media.
QUALIFICATIONS & EXPERIENCE
  • Diploma or 1st level degree in nursing or equivalent.
  • Current NMC Registration
  • Minimum of two years nursing experience.
  • Proven experience in consultation and clinical assessment.
REMUNERATION & BENEFITS
  • Competitive annual salary
  • Generous package including:
    • Private medical care.
    • Pension scheme.
    • Bonus opportunity.
    • 20 days holiday (plus bank holidays) increasing with length of service.
    • Birthday day off.
    • Personal training & development budget.
    • Complementary core therapies as provided by Biowell Health.
    • Employee benefits scheme including discounted gym membership.
    • Fun, wellness-centred work environment.

 
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