Assistant Manager - ME + EM
Battersea Power Station, Wandsworth, United Kingdom
Full Time
Retail
Mid Level
The ME+EM Assistant Store Manager is dedicated to customer service,
team morale and driving results. Responsible for overseeing the store and
team in the managers absence. You have a keen understanding of the
brand vision and stay up to date on industry trends. You understand the
role of retail in our omnichannel business while representing the brand
ethos.
Responsibilities:
Leadership
• Act as the person in charge in the absence of the Manager.
• Be the second point of call for all people related issues within your store. You are not
expected to solve big issues but support and listen to your team. If not confidential, the
information should be shared with the Store Manager.
• Attend meetings in the absence of the manager.
• Understand the store target and relay this to the team.
• Delegate tasks in an appropriate manner and follow up their execution.
• Follow company procedures to report any maintenance issues in store promptly.
• Ensure the protection of confidential information to build trust.
People Management
• Carryout daily training and coaching with the team by leading by example on the shop floor.
• Assist with managing staff admin including hours worked against what is recorded in
Humanity.
• Arrange cover in the absence of the manager.
• Ensure breaks are taken whilst being the manager in charge.
• Assist with identifying training needs and arrange sessions with the Compliance manager to
fill the gaps.
• Keep up to date with company polices within the handbook and ensure the team are
complying.
Customer
• Provide the best most luxurious customer experience to all who visit the store.
• Be confident in building organic and long-lasting relationships with customers.
• Be aware of the importance of CRM.
• Carryout personal styling sessions with confidence.
• Promote where possible the omni channel experience.
• Confidently offer solutions to customer queries and complaints following the standards set
by the Store Manager and company policies. Inform your store manager of customer
queries.
Product
• Ensure a high level of product knowledge, attend regular product review meetings and relay
new information to the team.
• Ensure the store display represents the design intent for each garment.
• Ensure the protection and use of stock is in the best interests of the business and report any
inaccuracies to the Store Manager.
• Assist with the store recall process.
System
• Understand the Elucid back office and be a super user for back-office processes.
• Work alongside the Customer Care team and other operational functions to ensure policies
are aligned to ensure the best customer experience is achieved.
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