Front of House/ Customer Experience - One City
FRONT OF HOUSE / CUSTOMER EXPERIENCE
Location: Battersea Power Station
Pay: £13 - £14/hr
One City is looking for a driven, high-energy individual to join our team as Front of House and help deliver our in-studio customer experience.
This role is for those who understand that a high-performance studio requires more than just operational support — it requires focus on atmosphere and brand energy. You'll be a key part of the "live" environment, helping ensure energy levels are high, aesthetics are sharp, and every brand activation is executed with precision.
KEY RESPONSIBILITIES
The Member Experience
First Impressions: Deliver every first-timer greeting and studio walkthrough at the highest level — informative, high-energy, and welcoming.
Instant Communication: Ensure member feedback and on-site queries are dealt with instantly.
Refuel Management: Support the smoothie bar during your shift, ensuring quality control and speed of service for post-workout nutrition.
Atmosphere & Energy
Bring the Vibe: Contribute to the energy levels in the studio, keeping them aligned with the One City brand from open to close.
Events & Collabs: Support studio events, themed classes, and brand collaborations, helping ensure flawless execution and maximum member engagement.
Operational Excellence
Precision Standards: Help keep the studios, changing rooms, and communal areas immaculate through regular checks.
Shift Support: Assist with opening/closing procedures, making sure the studio is always "performance-ready."
Tech Readiness: Ensure all studio equipment and tech are ready for action before every session.
What we're looking for:
Energy & Drive: You thrive in a fast-paced environment and bring enthusiasm to every shift.
Atmosphere Driven: You understand how to influence the energy of a room.
Organised: You enjoy the logistics of a busy floor and juggling multiple tasks.
Team Player: You take direction well, work well with others, and lead by example in your own corner of the studio.
THE LOGISTICS
Flexibility is Key: Our community moves early and stays late. Shifts can start as early as 5:30am or finish as late as 8:30pm.
Weekend Energy: We're open 7 days a week, so regular weekend work is required.
WHY ONE CITY?
Competitive Pay: £13 - £14/hr.
UNLIMITED One City classes (Run City & Cycle City).
Clear Progression: A direct path for those looking to move into Studio Lead and beyond.
HOW TO JOIN ONE CITY
Alongside your CV, please send us a few lines video telling us:
"What does a top-tier customer walkthrough look like to you, and how do you maintain a high-energy atmosphere during a busy shift?"