Battersea Academy for Skills & Employment
Guest Services/Receptionist - Ethos Farm - 40hours
Customer Service - London, Battersea Power Station, United Kingdom - Full Time
Ethos Farm are delighted to be recruiting for a Receptionist/ Guest Services associate located at Electric Boulevard in Battersea Power Station, London’s Newest Urban Quarter.
The iconic Grade II* listed building and local spaces are being brought back to life as one of the world's most exciting and innovative mixed-use neighbourhoods.
A place for locals, tourists, and residents to enjoy a unique blend of restaurants, shops, parks, and cultural spaces This is a place to work, live, shop, eat and enjoy.
Ethos Farm are imaginative and bold, constantly pushing the boundaries to achieve results. Our culture embraces creativity, diversity, and progression, nurturing everyone we work with to reach the top of their profession.
Responsibilities:
▪ Greeting occupiers and their guests to 50 Electric Boulevard with a warm welcome and a
warm farewell when they leave, demonstrating our Service Personality so that everyone wants
to rave about us!
▪ Supporting building security through complying with access control processes, signing in
guests, being vigilant to potential threats and working with the site security team
▪ Providing information to occupiers and their guests on topics such the building, services, the
Power Station, and onward travel
▪ Receiving and responding to inbound telephone calls and emails, always finding a solution
and giving a great level of service
▪ Supporting occupiers with their event planning in our event spaces, and coordinating event
plans with other service partners in line with the standard operating procedure
▪ Completing all reporting requirements with accuracy, including data input, fault reporting, and
updating of occupier information records
▪ Being part of the 50 Electric Boulevard response team and providing response during incidents
and contingency events, such as fire alarm activations, in line with the standard operating
procedures.
The required skills are:
▪ Confidence using IT equipment and systems, for example laptop, tablet, phone, diary, email,
access control and fault logging systems and capturing data and reporting
▪ Excellent written English including spelling and grammar with the ability to reply to emails
from occupiers, guest and the client
▪ Flexibility and a can-do attitude (things are likely to change during the mobilisation period)
▪ Confidence working alone and prioritising tasks, including during periods of intense workload
▪ Confidence giving a warm, friendly and professional service in line with our Service Personality,
and communicating effectively to corporate clients (occupants and their guests) in a corporate
office environment
▪ Being a team player, working effectively together with others across different service partners
and with the client directly.
We are happy to consider applications from candidates who need some form of flexible work, so please ask us for more details
Monday to Sunday. Shifts patterns are 9 hours 09:30-18:30 or 12:30 - 21:30 with Fridays and Saturdays ending at 22:30. Candidate must be able to do a mixture of weekends and weekdays. Ideally we are looking for 32-40 hours per week.
Contract available: Flexible hours,
Wage: £13.85 per hour
