Battersea Academy for Skills & Employment
Luxury Retail Floor Manager
Retail - Battersea Power Station, London, United Kingdom - Full Time
Consigned Sealed Delivered specialises in providing a premium platform for women to sell their
high-end luxury clothes, bags, shoes, and accessories while offering discerning shoppers a
curated selection of second hand luxury goods at attainable prices. CSD accepts consignments of
brands from fashion houses ranging from super-brands like Hermes and Chanel, to up and
coming designers like Jacquemus. We pride ourselves on offering exceptional customer service,
a commitment to authenticity, and a seamless consignment experience. CSD has three retail
stores strategically located in Marylebone, Notting Hill, and Battersea Power Station. Our
business thrives on offering premium, curated selections of pre-loved luxury fashion items both
in-store and online. We also offer a growing number of brand-new products. More information
about the company can be found on our website: https://csd.shop/
Why Work at CSD?
CSD believes in empowering people by providing them the opportunity to grow within their
roles. As a young company with around 30 employees, everyone knows each other on a first
name basis, and it's easy to develop close working relationships with management and the CEO.
Every employee is given opportunities to show their talents and develop new strategies and
initiatives. The benefit of working in a high-growth young and vibrant company is that the needs
of the company are constantly evolving, and CSD always looks within when promoting before
hiring externally.
As a Luxury Retail Floor Manager at CSD, you will play a pivotal role in leading one of our
prestigious retail stores. This position calls for an individual with a passion for luxury fashion,
exceptional sales skills, and a talent for leadership. Reporting directly to the Regional Manager,
you will ensure the smooth operation of the store, maintain its impeccable presentation, and lead
your team to exceed sales targets while providing top-notch customer service.
Job Description:
As a Luxury Retail Floor Manager at CSD, you will play a pivotal role in leading one of our
prestigious retail stores. This position calls for an individual with a passion for luxury fashion,
exceptional sales skills, and a talent for leadership. Reporting directly to the Regional Manager,
you will ensure the smooth operation of the store, maintain its impeccable presentation, and lead
your team to exceed sales targets while providing top-notch customer service.
Responsibilities:
Sales Leadership:
● Drive sales through personal example and by coaching the sales team.
● Develop and implement strategies to enhance customer engagement and achieve
sales targets.
● Foster an environment of continuous learning and adaptation to the trends of
luxury fashion.
● Act as a role model in sales excellence, leveraging your deep understanding of
luxury fashion trends to guide the sales team toward outstanding results.
● Lead by example by delivery high sales yourself on the shop floor
Operational Excellence:
● Oversee daily store operations, including inventory management, item transfers
between locations, and fulfilment of online orders. Ensure tasks are completed
efficiently and accurately, maintaining the highest standards of operation.
● Ensure policies, standards and procedures are communicated and implemented.
● Contribute to Loss Prevention in all areas of the business, set expectations, own
training for the store team and be accountable for inventory management
● Capitalise on all available support from other departments as needed to implement
projects and solve problems
Team Management and Development:
● Lead, motivate, and develop the store's sales team. Aid the Regional Manager in
the training of new staff, and facilitate training sessions to enhance product
knowledge and sales techniques.
● Manage and motivate the team to drive the business: create a positive work
environment, empower the team, encourage innovative solutions
● Organise the team in an efficient manner according to store needs and delegate
responsibility
● Translate strategic goals into concrete and individual actions and objectives to
meet key KPI’s and store targets
● Set achievable yet challenging team and individual targets for the store; assess,
monitor and manage performance to ensure these goals are achieved
● Own Reviews, development plans and corrective action for the team
● Grant the right level of coaching and development to all team members to develop
their skills and qualities by managing their performance, providing feedback and
fostering their motivation.
● Host team training to enhance luxury product knowledge, sales techniques and
team engagement
● Role model on selling, lead by example on the floor, understand the customer
needs, identify potential areas of improvement and cultivate a luxury service that
aligns with the brand
Client and Business Development
● Be the voice of the store by understanding business and local market trends to
suggest actions and recommendations
● Build a loyal personal clientele and establish a client-centric mindset in store to
ensure the highest level of customer experience
● Lead and develop the business of the store, by cultivating a comprehensive and
strategic understanding of it
● Uphold exceptional standards of customer service. Build and maintain
relationships with high-profile clients and consignors, ensuring their needs are
met with the utmost attention to detail and professionalism.
Store Presentation:
● Lead visual merchandising presentation and standards utilising retail and product
knowledge to regularly strategise for the customer experience and productivity of
the store.
● Regularly assess the store’s presentation and organisation. Implement visual
merchandising strategies to maximise sales and ensure the store environment
reflects the luxury and exclusivity of the CSD brand.
Reporting:
● Provide comprehensive reports on sales performance, customer feedback, and
operational efficiency to the Regional Manager. Use insights to propose initiatives
for continuous improvement.
● Provide real-time and weekly feedback on product and sales performance to
regional manager to influence inventory allocation and the success of the business
Qualifications
● Proven experience in luxury retail sales and management, with a minimum of 3 years in a
leadership role.
● Exceptional knowledge of luxury fashion brands and trends.
● Strong leadership skills, with the ability to inspire and motivate a team.
● Excellent communication and interpersonal skills, capable of building relationships with
a diverse clientele.
● Demonstrated ability to meet and exceed sales targets.
● Proficiency in retail management systems and MS Office.
● Flexibility in schedule, including the ability to work weekends, holidays, and special sale
events.
