Battersea Academy for Skills & Employment
Flagship Assistant Manager- Space NK
Retail - London, Battersea Power Station, United Kingdom - Full Time
The Flagship Assistant Manager’s main responsibility is to support the Flagship Store Manager to maximise sales and profitability whilst developing and retaining a high performing team.
They must aim to deliver:
• A customer first approach
• A visually inspiring and inviting store environment
• A fully compliant store, adhering to all company processes and policies
• Assists the Store Manager to identify a focussed and commercial business plan to deliver bottom line profitability
Main Responsibilities:
Customer First
• Delivers a ‘customer first’ experience exceeding customer expectations
• Coaches their team to ensure a ‘customer first’ experience is delivered consistently
• Ensures consistent product training and knowledge to provide unbiased customer advice
• Leads the team to deliver a green mystery shop result
KPI’s
• Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
• OMNI focus by maximizing O&P opportunities
• Exceeds the company acquisition target for N.dulge
• Assists the Flagship Store Manager in managing payroll spend within budget through effective scheduling and people planning
• Manages stock file accuracy – adheres to all stock handling policies to ensure stock accuracy and minimise stock loss
Communication
• Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Communicates clearly and concisely with all internal and external business partners to drive business opportunities
Team
• Assists the Flagship Store Manager by supporting recruitment and retaining diverse teams that supports our ‘customer first’ experience
• Creates an inclusive, welcoming environment for employees to thrive in
• Confidently delivers feedback and manages performance in line with Company processes
• Support recruitment and retention of diverse teams that supports our ‘customer first’ experience
• Creates an inclusive, welcoming and approachable environment for employees to thrive in
• Partners with Flagship Store Manager to confidently deliver feedback and manages performance in line with Company processes and using the NHANCE platform
• Identify key in house ambassadors/specialists to drive results in specific area’s
• Ensuring team members are efficient on all operational tasks utilising best practise and driving action lead approach vs problem driven one
Qualities:
• Ability to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team
• Ability to understand and analyse commercial reports to drive business opportunities
• Ability to identify key performance behaviours and competencies within the team
• Ability to build strong working relationships with support office departments
• Strong communication skills
• Strong prioritising and organisational skills
• Leads by example
• Values honesty and integrity in working relationships
• Ability to manage change
• Flexibility to meet rapidly changing priorities and deadlines
• Ability to delegate tasks and follow up effectively to ensure completion
Qualities:
• Ability to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team
• Ability to understand and analyse commercial reports to drive business opportunities
• Ability to identify key performance behaviours and competencies within the team
• Ability to build strong working relationships with support office departments
• Strong communication skills
• Strong prioritising and organisational skills
• Leads by example
• Values honesty and integrity in working relationships
• Ability to manage change
• Flexibility to meet rapidly changing priorities and deadlines
• Ability to delegate tasks and follow up effectively to ensure completion
37.5 HOURS
They must aim to deliver:
• A customer first approach
• A visually inspiring and inviting store environment
• A fully compliant store, adhering to all company processes and policies
• Assists the Store Manager to identify a focussed and commercial business plan to deliver bottom line profitability
Main Responsibilities:
Customer First
• Delivers a ‘customer first’ experience exceeding customer expectations
• Coaches their team to ensure a ‘customer first’ experience is delivered consistently
• Ensures consistent product training and knowledge to provide unbiased customer advice
• Leads the team to deliver a green mystery shop result
KPI’s
• Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
• OMNI focus by maximizing O&P opportunities
• Exceeds the company acquisition target for N.dulge
• Assists the Flagship Store Manager in managing payroll spend within budget through effective scheduling and people planning
• Manages stock file accuracy – adheres to all stock handling policies to ensure stock accuracy and minimise stock loss
Communication
• Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Communicates clearly and concisely with all internal and external business partners to drive business opportunities
Team
• Assists the Flagship Store Manager by supporting recruitment and retaining diverse teams that supports our ‘customer first’ experience
• Creates an inclusive, welcoming environment for employees to thrive in
• Confidently delivers feedback and manages performance in line with Company processes
• Support recruitment and retention of diverse teams that supports our ‘customer first’ experience
• Creates an inclusive, welcoming and approachable environment for employees to thrive in
• Partners with Flagship Store Manager to confidently deliver feedback and manages performance in line with Company processes and using the NHANCE platform
• Identify key in house ambassadors/specialists to drive results in specific area’s
• Ensuring team members are efficient on all operational tasks utilising best practise and driving action lead approach vs problem driven one
Qualities:
• Ability to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team
• Ability to understand and analyse commercial reports to drive business opportunities
• Ability to identify key performance behaviours and competencies within the team
• Ability to build strong working relationships with support office departments
• Strong communication skills
• Strong prioritising and organisational skills
• Leads by example
• Values honesty and integrity in working relationships
• Ability to manage change
• Flexibility to meet rapidly changing priorities and deadlines
• Ability to delegate tasks and follow up effectively to ensure completion
Qualities:
• Ability to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team
• Ability to understand and analyse commercial reports to drive business opportunities
• Ability to identify key performance behaviours and competencies within the team
• Ability to build strong working relationships with support office departments
• Strong communication skills
• Strong prioritising and organisational skills
• Leads by example
• Values honesty and integrity in working relationships
• Ability to manage change
• Flexibility to meet rapidly changing priorities and deadlines
• Ability to delegate tasks and follow up effectively to ensure completion
37.5 HOURS
