Role Overview

The Front of House Receptionist/Concierge will be the face of Shark/Ninja, bringing experience from a 5-star service background (hotels, corporate, or airlines). The ideal candidate will demonstrate best-in-class hosting skills, consistently exceeding expectations to deliver a premium experience for all guests, clients, and VIPs visiting the customer suite.

This role is crucial in creating a welcoming, polished, and professional environment, ensuring seamless service and memorable guest interactions. The successful candidate will exude confidence, discretion, and professionalism while thriving in high-pressure, fast-paced environments.

Key Responsibilities

 Visitor & Guest Experience​

• Greet and welcome guests warmly, ensuring a first-class experience for every visitor, offering refreshments such as tea and coffee.​
• Provide informal tours of the showroom, ensuring guests are engaged and informed.​
• Managing VIP arrivals and departures, ensuring seamless and personalised service.
• Arrange taxis for guests when required.​

Showroom & Meeting Room Management

• Ensure the showroom remains well-presented, with products displayed, current, and in working order.
• Manage meeting room bookings, ensuring supplies are stocked and the space is prepared.​
• Organise catering for meetings as needed.​
• Setting up audio visual equipment and furniture in meeting rooms when needed.

Operational Support​

• Monitor and manage food and drink sell-by dates in the demo kitchen.​
• Keep an inventory of supplies for both the showroom and meeting rooms, ensuring stock is replenished as necessary.​
• Maintain a professional and immaculate reception area and customer suite.
• Conduct daily inspections of the suites to ensure cleanliness, functionality and adherence to brand standards.
• Exceptional time management skills.
• Excellent communication skills, both written and verbal, with the ability to engage professionally at all levels.
• Impeccable personal presentation and a confident, welcoming demeanour.
• Strong organisation and multitasking skills, with acute attention to detail. 
• Handling guest concerns with professionalism, problem-solving.

Skills & Attributes​

• Friendly, professional, and customer-focused with excellent interpersonal skills.​
• Highly organised with great attention to detail.​
• Ability to multitask and manage priorities effectively.​
• Proactive and hands-on approach to problem-solving.
• Communicating clearly with other teams.

Security

• Sign in visitors, issue access passes to contractors
• Sweep the entire floor in the event of an emergency evacuation.
• Assist in emergency situation i.e. fire evacuation and ensure all common areas and fire exits are kept clear at all times.
• To manage any calls and emails to the front of house.

 Ability to commute

• London: reliably commute (required)

Experience:

• Corporate: 2 years (required)
• Administrative: 2 years (required)
• Prior experience in luxury hospitality, corporate FOH or VIP client facing role (required)
• A SIA license (preferred but not essential as training can be provided)

Work authorisation:

• United Kingdom (required)

Hours Of Work

1 person Monday to Friday - 08:00 to 20:00

Payrate: £15.75 per hour.